Customer Support

Global Infoventures (GI Ventures)

Why this role matters

Key outcomes (first 12 months)

Core responsibilities

• Installation & Configuration

  Rack, cable and image DGX servers using NVIDIA BCM; configure BMC/IPMI, RAID and high-speed switches.

• System Administration

  Manage Linux (Ubuntu/DGX OS) environments, user quotas, security patches and GPU drivers.

• Container & Orchestration

  Operate Docker/Containerd images and assist with Kubernetes cluster lifecycle.

• Performance & Reliability

  Profile CPU/GPU, NIC and storage metrics; recommend optimisations.

• Customer Support

  Serve as on-site technical contact; document incidents and deliver post-mortems.

Minimum qualifications:

• 1 2 years in Linux or network support with hands-on CLI troubleshooting
• Proficiency with shell scripting
• Working knowledge of TCP/IP, subnets, VLANs, SSH and basic switch configuration
• Familiarity with containers and fundamental Kubernetes objects (Pods, Nodes, Services)
• Ability to explain GPU vs CPU roles and use BMC/iDRAC/IPMI for remote administration
• Proficiency with Git for version-controlled configs and documentation

Great-to-have extras:

• Built a Linux server from bare metal
• Deployed a small-scale K8s cluster
• Exposure to network switch configuration and storage arrays

What you ll gain:

• Elite hardware access Daily work on DGX clusters rarely available outside hyperscalers
• Structured mentorship Direct coaching from our AI team and certified DGX architects
• Visible impact Your fixes keep high-value research projects online and productive
• Transparent rewards Competitive salary and transparent rewards based on cluster uptime and client feedback