Customer Support (Freshers)

Job description

• We are looking out for candidates who stays in Navi Mumbai.
• New Client set-ups of HRMS Software.
• Help the client to set up the complete HRMS software
• Handle client service or support related incoming requests.
• Respond to and resolve complex client issues through incident recognition, research and isolation, resolution, escalation and follow up.
• Research and resolve each client interaction to their utmost satisfaction.
• Resolve incidents and fulfill the client requirements
• Capture client information and problem solving process such as decisions made, actions involved and final resolution.
• Handle client engagement document control and execute filing system policies.
• Manage databases and execute reports to track and support implementation and overseeing of compliance initiatives.
• Engage in continuous performance evaluation and training projects.
• Experience - 0- 3 yrs of experience
• Qualification - BMS/ BBA/MBA/MMS
• Client support experience with excellent communication skills.
• Location - Airoli, Mindspace East.
• Monday to Friday working (01 Saturday working in a month)

Job Types: Full-time, Permanent

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift
• Monday to Friday

Work Location: In person

Speak with the employer
+91 9867053931