Customer Support - Freshers ( Female)

As a Customer Support Officer, your role involves a diverse range of responsibilities to ensure exceptional customer service: - Respond to Inquiries: Address customer questions and concerns through various channels like phone calls, emails, live chat, and social media. - Resolve Complaints: Handle and resolve customer complaints in a timely and effective manner to make customers feel heard and valued. - Manage Records: Keep accurate records of customer interactions, inquiries, complaints, and actions taken. - Provide Information: Offer detailed information about products, services, usage instructions, terms, conditions, and policy details. - Build Relationships: Develop strong customer relationships to encourage loyalty and repeat business. - Handle Returns and Exchanges: Manage returns, exchanges, and refunds following company policies. - Collaboration: Work closely with sales, marketing, and technical support departments to address complex customer issues. - Proactive Engagement: Reach out to customers proactively to assist, gather feedback, or inform about new products and services. - Meet Targets: Achieve individual and team performance metrics like customer satisfaction scores and response time benchmarks. - Training and Development: Continuously improve knowledge of company products, services, industry trends, and best practices. To excel as a Customer Support Officer, you should possess the following key skills: - Communication Skills: Strong verbal and written communication abilities for effective interactions. - Problem-Solving Skills: Think critically and find prompt solutions to customer issues. - Patience and Empathy: Demonstrate patience and empathy to manage difficult situations and provide excellent service. - Attention to Detail: Ensure accuracy in record-keeping and communication for trust and reliability. - Multitasking Abilities: Handle multiple inquiries and tasks simultaneously without compromising quality. - Technical Proficiency: Familiarity with customer service software, databases, and tools. - Time Management: Efficiently manage time to balance responsibilities and meet performance targets. - Team Collaboration: Work well within a team and coordinate efforts for a seamless customer experience. - Learning Agility: Quickly adapt to new information, tools, and processes in evolving customer service roles. - Positive Attitude: Maintain a positive attitude, especially in challenging situations, to provide a pleasant customer experience. Please note that this is a full-time, permanent position based in Kochi, Kerala. The work location is in person with day shift and morning shift schedules. Prior experience as a Customer Support Officer for at least 1 year is preferred. Benefits include health insurance and provident fund. Feel free to contact the employer at +91 7593 847 625 for further discussion.,