Customer Support - Freshers (Female)

As a Customer Support Officer, you will be responsible for a wide range of tasks to ensure exceptional customer service. Your main duties will include: Responding to Inquiries: You will address customer questions and concerns across various communication channels like phone calls, emails, live chat, and social media platforms. Resolving Complaints: Handling customer complaints promptly and effectively, ensuring that customers feel listened to and valued. Managing Records: Keeping accurate records of customer interactions, inquiries, complaints, and any actions taken to maintain transparency and efficiency. Providing Information: Offering detailed information about products, services, terms, conditions, and policies to assist customers effectively. Building Relationships: Developing strong customer relationships to encourage loyalty and repeat business. Handling Returns and Exchanges: Managing returns, exchanges, and refunds following company policies and procedures. Collaboration: Working closely with other departments such as sales, marketing, and technical support to address complex customer issues efficiently. Proactive Engagement: Reaching out to customers proactively to offer assistance, collect feedback, and introduce new products and services. Meeting Targets: Achieving individual and team performance metrics related to customer satisfaction scores and response time. Training and Development: Continuously enhancing knowledge of the company's products, services, industry trends, and best practices. To excel in this role, you must possess the following key skills: Communication Skills: Strong verbal and written communication skills are essential for effective customer and colleague interactions. Problem-Solving Skills: The ability to think critically and provide timely solutions to customer issues. Patience and Empathy: Demonstrating patience and empathy to handle challenging situations and deliver excellent customer service. Attention to Detail: Maintaining accuracy in record-keeping and communication to uphold trust and reliability. Multitasking Abilities: Capable of handling multiple inquiries and tasks simultaneously without compromising quality. Technical Proficiency: Familiarity with customer service software, databases, and tools. Time Management: Efficiently managing time to balance responsibilities and meet performance targets. Team Collaboration: Working well within a team and collaborating with other departments for a seamless customer experience. Learning Agility: Quickly adapting to new information, tools, and processes in the dynamic customer service environment. Positive Attitude: Maintaining a positive attitude, especially during challenging situations, to provide a pleasant customer experience. This is a full-time permanent position with benefits including health insurance and provident fund. The work schedule is during the day shift or morning shift at the physical location in Kochi, Kerala. Prior experience as a Customer Support Officer for at least 1 year is preferred. If you are interested in this opportunity, please contact the employer at +91 7593 847 625 for further discussions.,