Customer Support Executive

company:

Location:

Experience:

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Roles and responsibilities:

Act as the first point of contact for global EHS clients via email, chat, and calls.

Handle client queries, requests, and concerns with professionalism and accuracy.

Maintain detailed client interaction records in CRM or ticketing tools.

Coordinate with internal EHS, Operations, and technical teams to resolve client issues.

Prepare and maintain EHS-related reports, audit documentation, and compliance records.

Follow up with clients to ensure satisfaction and issue closure.

Escalate complex issues to the Account Manager or Technical Lead when needed.

Contribute ideas for improving client experience and service efficiency.

Act as the first point of contact for global EHS clients via email, chat, and calls.

Handle client queries, requests, and concerns with professionalism and accuracy.

Maintain detailed client interaction records in CRM or ticketing tools.

Coordinate with internal EHS, Operations, and Technical teams to resolve client issues.

Prepare and maintain EHS-related reports, audit documentation, and compliance records.

Follow up with clients to ensure satisfaction and issue closure.

Escalate complex issues to the Account Manager or Technical Lead when needed.

Contribute ideas for improving client experience and service efficiency.