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Customer Support Executive

Customer Support Executive

WOGOM

1 - 5 years

0 Lacs

ahmedabad gujarat

Posted:1 month ago| Platform: Shine logo

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Skills Required

strong verbal written communication skills ability to handle highpressure situations professionally familiarity with crm tools ticketing systems

Work Mode

On-site

Job Type

Full Time

Job Description

The job involves interacting with customers through various channels such as phone, email, chat, and social media to provide a positive and seamless experience. You will be responsible for resolving customer issues related to accounts, transactions, and services, escalating complex cases when necessary. Additionally, you will assist customers with account setup, balance inquiries, transaction status, and other account-related concerns. In this role, you will also be responsible for collecting customer feedback to identify areas for improvement and contribute to product and service enhancements. It is important to maintain accurate records of customer interactions, feedback, and resolutions in the company's CRM system. Compliance with regulatory and data security standards is crucial in all customer interactions. Collaboration with technical support, product, and compliance teams is essential for seamless issue resolution. The ideal candidate should possess strong verbal and written communication skills, the ability to handle high-pressure situations professionally, and familiarity with CRM tools and ticketing systems would be advantageous.,

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Customer Support Executive