Customer Support Executive

VFRYT

0 years

0 Lacs

Chennai Tamil Nadu India

Posted:18 hours ago| Platform:

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Skills Required

support tracking resolve crm logistics excel

Work Mode

On-site

Job Type

Full Time

Job Description

Roles and Responsibilities:

Provide customer support through phone calls, emails, or chats.
Handle customer queries via phone calls, emails, and chats.
Coordinate with other team for POD(Proof of Delivery) Collection.
Line-Haul Vehicle Tracking with our In-house Intelligent Dashboard.
Resolve issues promptly and efficiently while maintaining a high level of professionalism.
Resolve customer complaints and issues in a timely manner.
Collaborate with internal teams to resolve complex customer complaints.
Maintain accurate records of all interactions using CRM software.
Maintain high NPS through effective communication

Desired Candidate Profile:

Immediate Joiners preferred
Freshers with interest to work in Logistics based company.
Required language skills: English , Tamil ,

Hindi - Must
Basic Excel Knowledge.

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