Customer Support Executive – US Contact Center

Job Title

Client

Location

Shift

Work Mode

Key Responsibilities:

• Handle inbound/outbound calls, emails, webchat, and text support for US-based customers.
• Accurately screen candidates for client-specific hiring requirements.
• Record all call outcomes and interactions on designated tools.
• Be flexible to work across different roles and responsibilities as required by the project.
• Work rotational shifts (Mon–Fri, Tue–Sat, or Wed–Sun) depending on business requirements.
• Follow US calendar for holidays; work will continue during Indian public/state holidays.

Skills & Qualifications:

• Communication

  : Excellent verbal and written communication skills with a minimum rating of 9/10.

• Versant Score

  : Must have cleared Versant with a

  score of 58 or above

  (only one attempt allowed).

• Pronunciation & Grammar

  : Clear speech, no grammatical errors, and no Mother Tongue Influence (MTI).

• Education

  : Minimum HSC/Graduation in any stream.

• Experience

  :
• Level 13: Freshers – up to 6 months
• Level 12: 7 months to 3 years
• Level 11: 3 to 5 years

• Contact Center Exposure

  : Preferred experience in US-based contact center support.

• Assessment

  : Additional written test for candidates applying for chat/email support roles.

Other Important Details:

• Notice Period

  : Immediate joiners or candidates with notice period of

  7 days or less

  only.

• Transport

  : Cab provided both ways within 30 km radius.

• Shift

  : No additional night shift allowance.

• Work Schedule

  : 5-day week standard, must be flexible for 6 days/week.

Important Compliance

• Mandatory

  EPF history

  verification from all previous employers.
• Grammatical and accent clarity are

  non-negotiable standards

  .