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Customer Support Executive

0 years

0 Lacs

India

Posted:22 hours ago| Platform:

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Skills Required

support crm compliance capture score efficiency communication service

Work Mode

On-site

Job Type

Full Time

Job Description

· Answer inbound calls and assist customers with their Queries/Request/Complains. · Raise Request & Complaints on behalf of the customer in the CRM tool. · Generate leads and educate customers about new products & their benefits. · Maintain and adhere to compliance guidelines · Capture problem indicators, highlight and suggest improvement · Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy · Maintain adequate knowledge levels on products, processes and systems used · Ensure sales target are met · Skills Required: o Excellent verbal communication skills o Ability to comprehend, capture as well as interpret basic customer information o Strong customer service focus Hindi and English fluency required Job Type: Full-time Pay: ₹24,000.00 - ₹25,000.00 per month Work Location: In person

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