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Manpowergroup Services India logo

Customer Support Executive

0 years

1 - 2 Lacs

Hyderabad

Posted:1 day ago| Platform: Naukri logo

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Skills Required

Inbound Process BPO Inbound Calls Domestic BPO Customer Care Voice Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Description: Customer Support Associate Voice (Apprenticeship Program) --- About the Role: As a Customer Support Associate Voice, you will be handling inbound voice calls (internal only, no sales targets). Your key responsibility is to assist customers with queries and ensure efficient resolution, focusing on Average Handling Time (AHT) and customer satisfaction. --- Key Responsibilities: Handle inbound customer queries over the phone. Provide accurate and timely information and solutions. Maintain high levels of customer satisfaction. Adhere to company communication protocols and policies. Collaborate with team members to ensure seamless operations. Shift Timings: 9 hours/day (including 1-hour break) 6 days/week Rotational shifts in a 24/7 environment Common shifts: 9 AM 5 PM, 10 AM 6 PM Late shifts: 3 PM – 12 AM, 4 PM – 1 AM, 5 PM – 2 AM, 6 PM – 3 AM Company-arranged drop-off service available for shifts ending after 9:30 PM

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Manpowergroup Services India
Manpowergroup Services India
www.manpowergroup.co.in/

Staffing and Recruitment

Bangalore

1000+ Employees

663 Jobs

    Key People

  • Aparna S. Gupta

    Managing Director

  • Shivani Singh

    Senior Director

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