Responsibilities: * Conduct quality audits * Ensure compliance with industry standards * Manage customer relationships through CRM tools * Analyze data for performance reviews * Create reports using MS Suite
Responsibilities: Conduct regular quality audits of customer interactions across calls, chats, and live streaming to assess compliance with standards and protocols. Develop, implement, and refine QA processes, guidelines, and evaluation frameworks
Responsibilities: * Maintain accurate financial records using Tally software * Prepare monthly/quarterly closings and year-end audits * Process payroll, manage taxes (TDS), and ensure statutory compliance
Responsibilities: Drive user onboarding & activation Run lifecycle campaign Increase retention Analyze user behavior Launch referral programs Conduct A/B tests Collaborate across teams Track performance metrics
Responsibilities: * Collaborate with cross-functional teams on concept development and execution * Ensure high video quality standards are met * Edit videos using Adobe After Effects, Premiere, Motion Graphics & Final Cut Pro