Customer Support Executive (Travel & Hospitality)

Customer Support Executive – International Process (Travel & Hospitality)

Job Summary

We are looking for a Customer Support Executive with experience in the Travel & Hospitality domain to handle international customers. The role involves providing excellent customer service through voice, email, and chat support while managing travel-related queries and ensuring high customer satisfaction.

Key Responsibilities

• Handle inbound/outbound customer interactions for international clients via calls, emails, and chats
• Assist customers with travel bookings, reservations, cancellations, modifications, and refunds
• Resolve queries related to flights, hotels, holiday packages, car rentals, and travel policies
• Address customer complaints professionally and ensure timely resolution
• Maintain accurate customer records and update CRM systems
• Follow company policies, SLA guidelines, and quality standards
• Coordinate with internal teams and vendors to resolve complex issues
• Provide end-to-end customer support to ensure a seamless travel experience

Required Skills & Qualifications

• Graduate or equivalent qualification
• Experience in Travel & Hospitality / Airlines / GDS / OTA preferred
• Excellent English communication skills (verbal & written)
• Experience handling international customers
• Strong problem-solving and customer-handling skills
• Ability to work in 24/7 shifts (including weekends and holidays)
• Basic computer knowledge and CRM tools

Preferred Skills

• Knowledge of GDS systems (Amadeus, Sabre, Galileo – added advantage)
• Prior experience in BPO/KPO international process
• Strong multitasking and time-management skills
• Customer-focused attitude with attention to detail

Work Environment

• International voice/non-voice process
• Rotational shifts
• Fast-paced customer-centric environment

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits:

• Food provided
• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person