Customer Support Executive

Teleperformance (TP)

0 - 5 years

2 - 3 Lacs

bengaluru

Posted:1 month ago| Platform:

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Skills Required

customer support blended process bpo customer service domestic voice process cse domestic bpo customer care voice process email process

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced Customer Support Executive to join our team. The ideal candidate should have excellent communication skills, be able to work in a fast-paced environment, and provide top-notch support to our customers.

Role & responsibilities

Handle customer inquiries and resolve issues professionally and courteously.
Provide timely and effective solutions to customer complaints and concerns.
Collaborate with internal teams to resolve complex customer issues.
Develop and maintain a thorough understanding of our products and services.
Identify and escalate trends or systemic issues impacting customer satisfaction.
Consistently meet or exceed performance metrics and quality standards.

Job Requirements

Excellent communication and interpersonal skills.
Ability to work in a team environment and collaborate with colleagues.
Strong problem-solving and analytical skills.
Adaptability to changing situations and priorities.
Proficiency in using computer systems and software applications.
Ability to learn and retain product knowledge and industry trends.

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