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Jobs in Gandhi Nagar, Bengaluru/Bangalore
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Sparkle and Glow
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Customer Support Executive

Customer Support Executive

Sparkle and Glow

0 - 31 years

2 Lacs

Gandhi Nagar, Bengaluru/Bangalore

Posted:1 year ago| Platform: Apna logo

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Skills Required

support dispatch logistics transactions

Work Mode

On-site

Job Type

Full Time

Job Description

Responsibilities of candidates include: . Reply to social media (Instagram, Whatsapp, Facebook) messages Managing all the dispatches( Handing over the daily orders packages to respective couriers);and receiving all the vendor packages and dispatch to main office branch Create manual orders in company website, logistics website . Interactions with Logistics partner, create support tickets for unresolved issues, take action on undelivered orders . • Answer inbound/outbound calls professionally and provide information about products and services, take/cancel orders, and obtain details of complaints • Keep records of customer interactions and transactions, details of enquiries, complaints, and comments, as well as actions taken. Process orders, forms, and applications • Follow up to ensure that appropriate actions are taken on customer requests • Refer unresolved customer grievances or special requests to designated departments for further investigation

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Customer Support Executive