customer support executive

Customer Support Executive – Full-Time (On-site)

Location: Pitampura, New Delhi
Timings: Monday to Saturday, 10 AM to 6 PM
Experience Required: 2–3 years
Languages: English & Hindi (written and spoken)

About Silvish:

Silvish is a fast-growing D2C silver jewelry brand offering premium, modern, and anti-tarnish 925 sterling silver jewelry at affordable prices. Loved for our elegant designs and gifting-friendly packaging, we've served thousands of customers across India and are scaling rapidly.

Role Overview:

We're hiring a Customer Support Executive who can take full ownership of our customer experience across WhatsApp, phone, email, and social media. From handling queries and returns to keeping customers happy—this role is perfect for someone who’s organized, empathetic, and loves solving problems.

Key Responsibilities:

• Respond promptly to customer queries across WhatsApp, phone calls, emails & Instagram DMs
• Manage and follow through on returns, exchanges, and refunds
• Keep records updated in Google Sheets or CRM tools
• Coordinate with dispatch and operations teams to resolve customer issues
• Handle complaints with patience and empathy
• Work towards maintaining high customer satisfaction and low response times

What We’re Looking For:

• 2–3 years of experience in a customer support role (D2C/e-commerce brand experience preferred)
• Strong communication skills in English & Hindi (both written and verbal)
• Tech-savvy with basic knowledge of tools like Gmail, Google Sheets, etc.
• Ability to stay calm, polite, and solution-oriented during tough situations
• Extremely organized and detail-oriented
• Someone who genuinely enjoys helping others

Why Join Silvish?

• Be part of a young, ambitious team building one of India’s most loved silver jewelry brands
• Great learning environment with scope to grow in operations, CRM, or marketing
• Office in a vibrant locality in Pitampura, New Delhi

Job Type: Full-time

Pay: ₹10,000.00 - ₹30,000.00 per month

Application Question(s):

• what was your per month salary at your last/current company?
• what is your expected per month salary now below which you cannot work?

Work Location: In person