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Mahashakti Financiers Ltd.
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customer support executive

customer support executive

Mahashakti Financiers Ltd.

0 years

2 - 3 Lacs

delhi

Posted:2 weeks ago| Platform: GlassDoor logo

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Skills Required

support communication crm resolve service

Work Mode

On-site

Job Type

Full Time

Job Description

Job Summary:

The Customer Support Executive will be responsible for handling customer queries, resolving issues, and ensuring a smooth customer experience across calls, emails, and chats. The role requires strong communication skills, patience, and the ability to maintain professionalism in all interactions.

Key Responsibilities:

Handle inbound and outbound calls to assist customers with queries and complaints.
Provide accurate information regarding products, services, and processes.
Document customer interactions and update CRM with relevant details.
Follow up on unresolved issues and ensure timely resolution.
Coordinate with internal teams (operations, sales, accounts) to resolve customer concerns.
Maintain service quality and adhere to company communication guidelines.
Achieve daily/weekly productivity and quality targets.
Ensure customer satisfaction and maintain a positive customer experience.

Required Skills & Competencies:

Excellent verbal and written communication skills.
Ability to handle customer pressure and maintain patience.
Good listening skills and problem-solving ability.
Basic computer knowledge (MS Office, CRM handling preferred).
Ability to work in shifts if required.
Positive attitude and customer-first approach.

Qualifications:

Any Graduate / 12th Pass with relevant experience.
Prior experience in customer service/BPO/telecalling is an advantage.

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹25,000.00 per month

Work Location: In person

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