Customer Support Executive

We are looking for a friendly, professional, and customer-focused Tour Customer Support Executive to assist our clients with their travel bookings, itinerary queries, complaints, and general support before, during, and after their tours. The ideal candidate will have excellent communication skills, a passion for customer satisfaction, and the ability to handle inquiries with efficiency and courtesy. Key Responsibilities Respond to customer inquiries via phone, email,& WhatsApp regarding tour packages, bookings, cancellations, and itinerary changes. Assist customers with selecting appropriate travel options based on their interests, budget, and schedule. Resolve customer complaints, issues, and concerns in a prompt and professional manner. Coordinate with operations, sales, and booking departments to ensure seamless service delivery. Maintain accurate customer records, feedback, and communication history in CRM or relevant systems. Provide pre-tour assistance such as visa advice, travel documentation, and packing tips. Follow up with clients post-tour to gather feedback and encourage repeat business. Upsell/cross-sell relevant services such as travel insurance, airport transfers, or optional tours. (Both freshers and experienced candidates can apply) Job Type: Full-time Pay: ₹6,000.00 - ₹15,000.00 per month Schedule: Day shift Evening shift Morning shift Night shift Rotational shift Weekend availability Work Location: In person Speak with the employer +91 7008998640 Expected Start Date: 18/06/2025