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Customer Support Executive

Customer Support Executive

Seven Hiring

0 - 3 years

0 Lacs

kalyan maharashtra

Posted:3 days ago| Platform: Shine logo

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Skills Required

english hindi marathi basic computer knowledge ms office customer service excellent communication skills crm tools problemsolving skills positive attitude

Work Mode

On-site

Job Type

Full Time

Job Description

As a Customer Support Executive at our company located in Kalyan West, Mumbai, you will be responsible for efficiently managing and resolving customer queries through various communication channels while upholding a professional and empathetic approach. Your main duties will include promptly responding to customer inquiries via phone, email, or chat, effectively addressing and resolving customer issues, documenting customer interactions in the system, collaborating with internal departments to resolve escalated issues, ensuring high customer satisfaction levels, and following up with customers to confirm issue resolution. To be successful in this role, you must possess excellent communication skills in English, Hindi, and Marathi, basic computer proficiency with experience in MS Office and CRM tools being beneficial, strong problem-solving abilities, a positive attitude, and the capacity to handle customers with patience and empathy. Prior experience in customer service will be advantageous. This is a full-time position with day shift hours. We require the successful candidate to be able to join immediately and work on-site at our location in Kalyan, Maharashtra. If you meet these qualifications and are eager to excel in customer support, we welcome your application.,

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Customer Support Executive