Hi Candidtes, Kindy Find the Job Description, Key Responsibilities: • Respond promptly to customer queries via phone, email, or chat. • Provide accurate, valid, and complete information by using the right methods/tools. • Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution. • Maintain records of customer interactions, process customer accounts, and file documents. • Coordinate with internal departments to resolve customer issues. • Follow communication procedures, guidelines, and policies. • Identify and assess customers’ needs to achieve satisfaction. • Create weekly dashboard for customer complaint issues and resolution.

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Customer Support Executive