Customer Support Executive

Company Description

RYNG is India's first All-in-One Communications Platform created to redefine B2C communication. Designed for simplicity and effectiveness, RYNG enables users to set up and work remotely with ease, privacy, and strategic efficiency. It is an omnichannel communication platform used by enterprise sales and support teams across India. We are a lean startup team With thousands of active users and a major enterprise client onboarding, we are expanding our Customer Support team.

Role Description

This is a full-time role for a Customer Support Executive (L1). The role is primarily remote, and immediate joiners are preferred. The Customer Support Executive will handle day-to-day tasks such as engaging with customers, addressing their inquiries, providing online support, and ensuring high levels of customer satisfaction. They will assist with resolving technical issues and contribute to a seamless customer experience through effective communication and problem-solving skills.

Key Responsibilities:

• Handle customer queries via calls, WhatsApp, chat, and support tickets
• Troubleshoot basic technical issues and guide users step-by-step
• Document tickets clearly and manage multiple active issues
• Communicate calmly, professionally, and empathetically with customers
• Escalate issues to L2/Engineering with complete and accurate details

Qualifications

• Strong communication skills in Hindi and English
• Comfortable working with apps, dashboards, and basic troubleshooting
• Patient, professional, and able to stay calm under pressure
• Ability to multitask and maintain clear documentation
• Ability to troubleshoot and resolve customer queries effectively in a remote setting
• Familiarity with CRM tools and support systems is a plus
• Proactive, organized, and able to multitask in a fast-paced environment