1 - 6 years
0 - 3 Lacs
Posted:2 weeks ago|
Platform:
Work from Office
Full Time
Provide technical assistance to customers through calls, emails, or chats.
• Troubleshoot software, hardware, and network-related issues. • Install, configure, and guide users on product usage. • Manage and update support tickets within SLA timelines. • Escalate complex issues to senior or specialized teams. • Document solutions and create support guides/FAQs. • Ensure customer satisfaction through follow-ups and quality resolution. • Maintain product knowledge and stay updated on new features.
Graduation is mandatory
Person must carry excellent communications
Need one year international experience
HR Prachi 8449833564
GIST Management Solutions
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