Customer Support Executive

Job Summary:

Customer Service Executive

Key Responsibilities:

• Customer Support:

  Handle incoming queries and complaints through email, chat, phone calls, and social media. Provide prompt, accurate, and professional responses.

• Order Management:

  Assist customers with order placement, tracking, cancellations, refunds, and exchanges.

• Problem Resolution:

  Investigate and resolve customer issues or complaints, ensuring a satisfactory resolution within SLA guidelines.

• Product Knowledge:

  Develop in-depth knowledge of the companys products, services, and policies to provide accurate assistance.

• Feedback Handling:

  Collect and report customer feedback to relevant teams for process improvements.

• CRM Management:

  Maintain records of customer interactions and transactions in the company’s CRM system.

• Team Collaboration:

  Work closely with other teams, such as logistics, sales, and operations, to resolve customer issues effectively.

Skills and Qualifications:

• Educational Background:

  Bachelor’s degree in any field (preferred).

• Experience:

  Minimum 1-2 years of experience in customer service, preferably in the e-commerce sector.

• Communication Skills:

  Excellent verbal and written communication skills.

• Tech-Savvy:

  Familiarity with e-commerce platforms, CRM tools, and Microsoft Office.

• Problem-Solving:

  Strong analytical and problem-solving skills with attention to detail.

• Customer-Oriented:

  Empathy, patience, and a passion for delivering top-notch customer experiences.

• Multitasking:

  Ability to manage multiple tasks and prioritize under pressure.

• Language Proficiency:

  [Add regional language skills if necessary].

Preferred Skills:

• Experience in handling escalations and working in a fast-paced environment.
• Knowledge of online payment processes and logistics operations.
• Familiarity with chatbots and AI-driven customer service tools.

Benefits:

• Competitive salary and benefits
• Health insurance and wellness programs.
• Opportunities for professional growth and learning.
• Employee discounts on products and services.
• Work in a dynamic and inclusive environment.