Key Responsibilities: Respond to customer inquiries via chat, and other communication channels promptly and professionally. Assist customers with account management, transactions, payments, and troubleshooting technical issues. Handle complaints and escalate complex issues to the appropriate departments, ensuring swift resolution. Maintain accurate records of customer interactions, transactions, and feedback. Collaborate with product, operations, and compliance teams to improve customer experience and service quality. Identify trends in customer feedback and suggest improvements to products or services. Qualifications: Proven experience in customer service, preferably in a fintech, banking, or financial services environment. Strong understanding of financial products, digital payments, and fintech platforms. Excellent communication and interpersonal skills with a problem-solving mindset. Ability to work effectively in a fast-paced, dynamic environment. Proficiency in CRM systems & customer support tools. Preferred Skills: Experience handling sensitive financial data securely. Technical aptitude to troubleshoot app or platform-related issues. Ability to work under pressure, manage multiple requests, and meet KPIs Show more Show less

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Customer Support Executive