Customer Support Executive

Position Title: Associate - Customer Service

Education: Graduate / Postgraduate

Experience: 0 to 1+ years

Location: Bangalore

Role Description

This is a full-time on-site role for a Customer Support Executive.

The Customer Support Executive will be responsible for providing excellent customer support through online and technical support channels, addressing customer concerns and ensuring customer satisfaction.

Responsibilities

Manage Inbound calls and outbound calls to resolve queries to perfection.

Responding to customers on email and chats.

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid, and complete information by using the right methods/tools

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Follow communication procedures, guidelines, and policies

Take the extra mile to engage customers

Monitor and achieve key performance metrics such as response time, resolution time, and customer satisfaction scores.

Going above and beyond to not only meet but exceed customer expectations and ultimately contribute to the creation of exceptional customer delight and satisfaction.

Requirements

Proven customer support experience or experience for a minimum of 1 year.

Strong phone contact handling skills and active listening.

Familiarity with CRM systems and practices.

Customer orientation and ability to adapt/respond to different types of characters.

Excellent communication and presentation skills.

Ability to multitask, prioritize, and manage time effectively.

Degree is mandatory.

Hindi and English are mandatory.

Retail and Ecommerce are added advantage.