Customer Support Executive

1 - 4 years

2 - 4 Lacs

Posted:22 hours ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Key Responsibilities

  • Handle

    inbound and outbound

    customer calls for international clients.
  • Respond to customer queries via

    chat and email

    , providing accurate and timely information.
  • Diagnose and resolve customer issues, including technical problems, billing queries, or product/service-related concerns.
  • Escalate complex or critical issues to higher-level support as needed.
  • Maintain detailed and accurate logs of all customer interactions in time.
  • Adhere to company policies, procedures, and service-level agreements (SLAs).
  • Identify opportunities for process improvement and communicate feedback to supervisors.
  • Work in

    rotational shifts

    , including night, weekend, and holiday shifts as per business requirement

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Manpowergroup Services India logo
Manpowergroup Services India

Staffing and Recruitment

Bangalore

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