Customer Support Executive

At Livekeeping we believe that is necessary to empower all businessman with useful data which can be gained from Tally. Our goal is to develop new applications and methods to simplify accounting in this new digital world. The Role You Will Be Responsible For Building strong client relationships by providing customers with ongoing support and regular sharing of best practices, insights, and product knowledge. Partnering with the sales team to ensure that new customers are onboarded successfully. Identifying opportunities across the customer lifecycle to increase customer satisfaction and revenue. Ensuring a high level of customer renewals. Building strong product expertise and providing training & ongoing support as required. Providing feedback and advocacy on customer pain-points to internal teams. Handling inbound calls and emails in a professional manner. Resolving customer inquiries and requests and ensuring strong customer satisfaction. Working with various internal teams to ensure prompt and accurate order processing and delivery. Escalating customer feedback as required. Ideal Profile You have at least 1 year experience within a Customer Service or Customer Success role, ideally within the Education, FMCG and IT Infrastructure / Blockchain / Cloud Computing industry. You possess excellent interpersonal as well as written and verbal communication skills. You are highly goal driven and work well in fast paced environments You enjoy finding creative solutions to problems You are a strong networker & relationship builder What's on Offer? Opportunity within a company with a solid track record of performance A role that offers a breadth of learning opportunities Leadership Role Show more Show less