Customer Support Executive – LIC Process (TC00FF RM 3516)

Position: Customer Support Executive – LIC Process (TC00FF RM 3516)

(Tamil/Malayalam | Versant 3 | Voice Process)

Job Opportunity with LIC – Tamil & Malayalam Speakers Required!Join the customer care team for LIC – Life Insurance Corporation of India and be part of one of the most trusted insurance brands. Openings available for fresher’s and experienced graduates with Tamil or Malayalam language proficiency

Job Overview

Client:

LIC (Life Insurance Corporation of India)

Process:

Voice – Customer Service / Support

Mode:

Inbound / Outbound Calling

Assessment:

Versant Level 3 (Mandatory)

Education:

Graduation is mandatory

Experience:

Open to freshers and experienced candidates

Languages Required: Tamil or Malayalam (fluency required)

Other Requirement: Must clear Versant 3 assessment

Shift & Week Offs

Shift Timing: Day rotational shifts (between 9 AM – 9 PM)Week Offs: Rotational offs (1 fixed weekly off)

Additional Benefits

PF & ESICPaid trainingLong-term career scopeOpportunity to work with a prestigious insurance brand.

Roles & Responsibilities

Customer Interaction:Handle customer queries related to LIC policies, renewals, payments, and other services.

Call Handling

Inbound and/or outbound calling to assist and support customers in their preferred language (Tamil/Malayalam).

Service Support

Provide detailed and accurate product/service information.

Data Logging

Update call and customer information in the system as per standard procedures.

Quality Adherence

Maintain call quality standards and ensure customer satisfaction.

Ideal Candidate Profile

Good verbal communication skills in Tamil or MalayalamGraduate with customer-concentric mindsetComfortable with day rotational shifts and rotational offsWilling to work in a voice-based support processBasic computer literacy

Freshers Welcome | Versant 3 Required | LIC Voice Process | Tamil or Malayalam Speaker