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Customer Support Executive Job

1 years

2 - 3 Lacs

Mumbai, Maharashtra, IN

Posted:1 month ago| Platform: Internshala logo

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Skills Required

Problem Solving English Proficiency (Spoken) English Proficiency (Written) Effective Communication

Work Mode

On-site

Job Type

Full Time

Job Description

About the job: Key responsibilities: 1. Handle incoming customer inquiries via phone, email, or chat and identify and troubleshoot customer issues effectively. 2. Document and update customer records with details of interactions and maintain accurate logs of issues reported and resolutions provided. 3. Develop a thorough understanding of the company's products and services. 4. Educate customers about the features and benefits of products. 5. Participate in training sessions to improve customer service skills. 6. Gather feedback to help the company improve its offerings and customer experience. Who can apply: Only those candidates can apply who: have minimum 1 years of experience Salary: ₹ 2,00,000 - 3,00,000 /year Experience: 1 year(s) Deadline: 2025-07-02 23:59:59 Other perks: Informal dress code Skills required: Problem Solving, English Proficiency (Spoken), English Proficiency (Written) and Effective Communication Other Requirements: 1. Good typing speed and accuracy. 2. Basic troubleshooting knowledge for customer queries related to products or services. About Company: We provide skill development and career mentoring services using brain mapping technology which has been developed in association with IIT Bombay.

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