Customer Support Executive Job

Job Description

About the job: As a Customer Support Executive at Bhash Software Labs Private Limited, you will be at the forefront of our customer service operations, ensuring top-notch support to our valued clients. Your role will involve troubleshooting technical issues, answering customer queries, and providing assistance to ensure customer satisfaction. Key responsibilities: 1. Provide timely and accurate responses to customer inquiries via phone, email, and chat. 2. Assist customers with software installation, configuration, and troubleshooting. 3. Collaborate with the technical team to resolve complex issues and escalate when necessary. 4. Maintain detailed records of customer interactions and transactions. 5. Identify and report recurring technical issues to improve product quality. 6. Educate customers on product features and functionalities. 7. Stay up-to-date on industry trends and product updates to provide the best support possible. If you are a customer-focused individual with excellent communication skills and a passion for problem-solving, we want you to join our dynamic team. Take on this exciting opportunity to make a difference in the lives of our customers and help drive the success of Bhash Software Labs Private Limited. Apply now and be part of a company that values customer satisfaction above all else. Who can apply: Only those candidates can apply who: have minimum 1 years of experience are from Bangalore only Salary: ₹ 2,00,000 - 2,04,000 /year Experience: 1 year(s) Deadline: 2025-06-12 23:59:59 Skills required: Customer Support About Company: Bhash Software Labs is a leading VAS company based out of Bangalore. Bhash empowers its customers to communicate between varied IT back-end systems and mobile phones using SMS services. We provide a unique, end-to-end, global carrier-grade mobile data service. Our mobile data service offering includes 'plug and play' application licensing and hosting, employing a partnership with mobile operators and a clear focus on SMS mobile messaging.