Customer Support Executive : International Voice & Blended Process

Title:

Location: Pune (Viman Nagar, Kharadi, Yerwada, Magarpatta, Hinjewadi)

Salary:

Immediate Joiners Preferred!

Contact HR Ravina:

Roles & Responsibilities:

• Handle inbound and outbound calls, emails, and chats for international customers.
  
• Deliver prompt and accurate resolutions with empathy and professionalism.
  
• Resolve queries related to products and services effectively.
  
• Document every customer interaction accurately in CRM tools.
  
• Adhere to process guidelines, compliance standards, and quality metrics.
  
• Consistently meet or exceed performance targets like AHT, CSAT, and FCR.

Preferred Candidate Profile

• Graduates/Undergraduates (Freshers welcome; 1+ year in International BPO preferred).
  
• Excellent verbal and written English communication skills.
  
• Good problem-solving ability and customer-handling skills.
  
• Comfortable working in rotational shifts (including weekends).
  
• Basic computer knowledge and familiarity with CRM tools.

Perks & Benefits

• Fixed Salary + Lucrative Incentives
  
• Up to 30% hike for relevant experience
  
• Health Insurance & Employee Wellness Plans
  
• Paid Training & Continuous Learning Opportunities
  
• Positive, Supportive, and Growth-Oriented Work Culture
  
• Cab facility available till nodal points

Why Join Us? Global Exposure: Work with international clients and build your global communication skills. Career Growth: Fast-track promotions for consistent top performers. Merit-Driven Culture: Your performance defines your progress not tenure. Learning Environment: Access to e-learning portals and sponsored certifications. Diversity & Inclusion: Work with a vibrant and inclusive team culture.

Important Note:

This role demands excellence. If you are someone who strives for 100% quality, thrives in customer-focused roles, and believes in continuous improvement you are exactly who were looking for.

How to Apply:

If you are passionate about customer service and want to be part of a dynamic team, please send your resume on below mention details.

Contact Person: HR RAVINA

Contact No: 7447710444

Mail Id: ravina.j@spes.in

References are highly appreciated !