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Atria Convergence Technologies Limited
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Customer Support Executive (International Process)

Customer Support Executive (International Process)

Atria Convergence Technologies Limited

0 - 2 years

|

1 - 3 Lacs

Kota Rajasthan India

Posted:2 days ago| Platform: Foundit logo

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Skills Required

Time Management Problem-solving Customer service Communication

Work Mode

On-site

Job Type

Full Time

Job Description

Description

We are looking for a Customer Support Executive to join our international process team. The ideal candidate should have 0-1 years of experience in customer support roles and should be able to handle customer queries and complaints in a professional and efficient manner.

Responsibilities

Handle customer queries and complaints via email, phone and chat
Provide accurate and timely information to customers
Resolve customer issues in a timely manner
Collaborate with other teams to ensure customer satisfaction
Maintain customer records and update customer information in the database
Meet customer service level agreements (SLAs)
Adhere to company policies and procedures

Skills and Qualifications

Excellent communication skills in English (both written and verbal)
Good interpersonal skills and ability to work in a team
Ability to work in a fast-paced environment and handle multiple tasks
Basic computer knowledge and typing skills
Familiarity with customer support software and tools
Ability to learn quickly and adapt to changes
Bachelor's degree in any field (preferred)

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Atria Convergence Technologies Limited

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