Customer Support Executive

Job Title: Customer Support Executive

Company: InstaFinancials

Location: HRBR Layout, Bangalore, Karnataka

Work Mode: Work from Office

Job Summary:

InstaFinancials is seeking a proactive and customer-centric Customer Support Executive to assist our clients with platform queries, feature navigation, and resolution of service-related concerns. This role requires strong communication skills in English and Hindi, a helpful attitude, and a foundational understanding of financial and compliance data. You will be the first point of contact for users, ensuring a seamless support experience.

Key Responsibilities:

Customer Communication & Support

• Provide professional and efficient support via email, chat, and phone.
• Take full ownership of customer issues, ensuring timely resolution.
• Troubleshoot and resolve customer concerns by coordinating with internal teams.
• Maintain high customer satisfaction by delivering prompt and effective solutions.
• Escalate unresolved issues to the appropriate teams and follow up for resolution.

Coordination & Follow-up

• Coordinate with internal teams to ensure timely resolution of customer issues.
• Provide feedback on recurring problems to improve support processes.
• Maintain service quality and follow up on pending or unresolved cases.

Customer Education & Documentation

• Educate clients on report interpretation, company data access, and platform features.
• Assist in preparing support content such as FAQs and how-to documents.

Skills & Competencies:

• Fluency in English and Hindi (both verbal and written) – mandatory
• Excellent interpersonal and communication skills
• Basic understanding of company financials, compliance terms, and reports
• Familiarity with MS Office (Excel, Word, Outlook)
• Experience using CRM/helpdesk tools is an advantage
• Ability to multitask, prioritize, and remain calm under pressure
• Willingness to learn and take ownership of customer satisfaction

Educational Qualifications & Experience:

• Education: Bachelor's degree in Commerce (B.Com) or any finance-related discipline
• Experience: 0–2 years in customer support, service desk, or client-facing roles

Languages Required:

• English: Must (read, write, speak)
• Hindi: Must (speak, understand)

Compensation:

• Annual CTC: ₹3 – 4 LPA

Job Types: Full-time, Permanent

Pay: ₹300,000.00 - ₹400,000.00 per year

Benefits:

• Health insurance
• Internet reimbursement
• Paid sick time
• Provident Fund

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Years of experience, If any?
• Expected Monthly Salary?

Language:

• Hindi (Required)
• English (Required)

Work Location: In person