Customer Support Executive

Role Overview: As a Customer Support Associate at IMS Group (Interactive Manpower Solutions Pvt. Ltd.), specifically in the IMS People Possible division, you will be responsible for responding to inbound calls in a timely manner, resolving customer concerns within the given TAT, providing accurate information on services and policies, and maintaining a courteous and empathetic tone in all interactions. Key Responsibilities: - Respond to inbound calls promptly and effectively - Resolve customer concerns within the specified time frame - Offer clear and accurate information about services, policies, and procedures - Maintain a courteous, empathetic, and helpful tone during all customer interactions Qualifications Required: - Excellent verbal and written communication skills in English - Ability to work well under pressure and think quickly - Bachelor's degree or equivalent with a minimum of 3 years of work experience - Willingness to work in flexible shifts, including rotational shifts Additional Details: IMS People Possible is a part of the highly esteemed Empresaria Group, UK, and operates as an Offshore Recruitment Services organization. The company is committed to delivering exceptional services to staffing firms globally and is dedicated to excellence. IMS People Possible is GDPR compliant and holds certifications in ISO 9001:2015, ISMS ISO/IEC 27001:2013, and Cyber Essentials. By joining this award-winning organization, you will have the opportunity to work with Fortune 100 clients globally, receive extensive training, and enjoy benefits such as excellent incentives, a 5-day work week, mediclaim, referral bonuses, monthly rewards and recognition, sporting events, corporate gatherings, and access to an indoor game and recreation area.,