Customer Support Executive

Job Title: Bank Customer Service Executive

Location: Thane - Kasarwadawali (with pick-up & drop from Thane Station)

Job Description:

We are seeking enthusiastic and customer-focused individuals to join our Bank Customer Service team. As a Customer Service Executive, you will be the first point of contact for our valued customers, providing support and resolving inquiries related to our banking products and services. This role is ideal for individuals who thrive in a fast-paced environment and are dedicated to delivering a superior customer experience.

Key Responsibilities:

• Handle inbound and outbound customer calls, addressing inquiries, providing information, and resolving issues efficiently and accurately.
• Assist customers with various banking transactions and product-related queries (e.g., account information, loan inquiries, digital banking support).
• Maintain a high level of customer satisfaction by providing excellent service and building positive relationships.
• Identify and escalate complex issues to the appropriate department for resolution.
• Adhere to all company policies, procedures, and regulatory guidelines.
• Maintain accurate records of customer interactions and transactions.

Requirements:

• Education: Bachelor's Degree (Graduation Mandate)
• Experience:
• Freshers are welcome to apply!
• Experienced candidates with a background in customer service, particularly in banking or financial services, are highly encouraged.
• Communication Skills: Excellent verbal and written communication skills in English are mandatory. The ability to articulate clearly and professionally is essential.
• Availability:
• Ability to work in day rotational shifts.
• Flexibility to work on a rotational week off schedule.
• Location: Must be able to commute to Thane - Kasarwadawali. Pick-up and drop facility from Thane Station will be provided.
• Customer Focus: A strong commitment to providing exceptional customer service.
• Problem-Solving: Ability to identify issues and find effective solutions.
• Team Player: Ability to work collaboratively within a environment.

What We Offer:

• ₹9,000 to ₹14,000 In-hand per month.
• Attractive performance-based incentives.
• Convenient pick-up and drop facility from Thane Station.
• Opportunities for professional development and career advancement within the banking sector.
• Be part of a supportive and engaging team.

Job Type: Full-time

Pay: ₹9,000.00 - ₹14,000.00 per month

Benefits:

• Provident Fund

Work Location: In person

Speak with the employer
+91 7880088022