Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in mumbai suburban
>
Getwork
>
Customer Support Executive

Customer Support Executive

1 - 3 years

|

2 - 3 Lacs

mumbai suburban

Posted:1 day ago| Platform:

Apply

Skills Required

communication skills domestic voice process inbound process inbound voice process cce bpo voice domestic calling domestic process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities

Respond to Customer Inquiries:
Address customer queries via phone, email, chat, and social media, providing prompt and accurate information.
Resolve Issues:
Troubleshoot product or service issues and guide customers through solutions to resolve problems efficiently.
Provide Product Information:
Educate customers about product features, functionalities, and benefits to help them make informed decisions.
Escalate Complaints:
Identify and escalate complex issues to senior support staff or relevant departments as necessary.
Document Interactions:
Accurately record customer interactions, feedback, and any actions taken in CRM systems.
Maintain Knowledge Base:
Update and maintain customer support documentation and FAQs to improve the customer self-service experience.
Identify Trends:
Recognize and report patterns in customer issues or feedback, helping improve products and services.
Strive for Continuous Improvement:
Participate in training sessions and seek opportunities to enhance customer support skills.

More Jobs at Getwork

Automation Test Engineer

pune

INR 5 - 12 Lacs

iOS Developer MALE

coimbatore

INR 1 - 6 Lacs

Branch Sales Manager

hyderabad

INR 3 - 6 Lacs

Android Developer

coimbatore

INR 3 - 8 Lacs

Branch Sales Manager

thane

INR 4 - 6 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Google Play

App Store

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

RecommendedJobs for You

Customer Support Executive

Albireo Recruiters

noida, faridabad, gurugram, greater noida, delhi / ncr

Customer Support Executive

Teleperformance (TP)

bengaluru

Customer Support Executive

Waterleaf Consultants

hyderabad

Customer Support Executive

bengaluru

Customer Support Executive

Globalstar Auto Llp

gurugram

Customer Support Executive

Teleperformance (TP)

bengaluru, hebbal, bengaluru

Customer Support Executive

Teleperformance (TP)

bengaluru, bengaluru

Customer Support Executive

Teleperformance (TP)

jaipur, jaipur

Customer Support Executive

NJ Technologies

bengaluru

Customer Support Executive

Teleperformance (TP)

gurugram