Customer Support executive (female)

Job Description

Job Summary Solve the queries of the customer via Mail, Chat & Web Call. Required office and client visit as per requirement. Provide software technical Support and training on calls and remote/online, Assist users in all aspect of ERP system use Testing of new software and providing feedback for improvement, Build and promote strong and long-lasting relationship with clients To work with the software technical team(if required) to resolve the customer problem Up-to-date technical knowledge Help to create user manual and functional document preparation Managing help desk system with minimum response time on all tickets with resolutions. On-site Demo and training Ready to travel Pan india Responsibilities and Duties Logging and resolving customer issuesCustomer correspondence including documentation of user guides and other resources Escalation and reproduction of technical issues for the development teamQA tasks and technical documentation System monitoringQualifications and Skills minimum of 2 years experience required. Job Type: Full-time Pay: ₹10,000.00 - ₹17,000.00 per month Schedule: Day shift Education: Bachelor's (Required) Experience: Technical support: 2 years (Required)