Customer Support Executive

Job Profile: WhatsApp Support MemberLocation: Ranchi (or as required) Company: Neofresh / Farmnova Dairytech Pvt. Ltd. Role OverviewWe are looking for a dedicated individual who can manage customer communication, maintain data secrecy, support the internal team, and ensure customer satisfaction. The candidate must be a strong team player, always ready to assist both customers and colleagues. Key ResponsibilitiesRespond to customer WhatsApp messages on time Keep customers fully satisfied by understanding their needs Solve problems for customers and team members Provide product details, pricing, and order support Handle customer complaints with patience and accuracy Always stay ready to support customers and the internal team Maintain data secrecy and confidentiality at all times Share daily updates, rates, and offers with customers Coordinate with delivery staff and other departments Maintain daily reports and records Follow all company rules and maintain workplace discipline EligibilityMust be a team player Good communication and typing skills (English/Hindi) Knowledge of WhatsApp and basic internet Responsible, polite, calm, and punctual Strong problem-solving mindset Age limit: Up to 25 years Male/Female — both can apply Aadhaar card required Salary & BenefitsMonthly Fixed Salary: ₹15,000 Incentive: Up to ₹15,000 (based on targets) Incentives will be paid every Tuesday Comfortable and supportive work environment Company accommodation for outstation candidates (if applicable) Work Timing9:00 AM to 6:00 PM 1 Weekly Off Must support team members or customers even during off-time, if required