CUSTOMER SUPPORT EXECUTIVE

Job Description

Daksha Group is looking for a dedicated and proactive Customer Support Executive to join our growing team. The ideal candidate will handle customer queries across multiple channels including WhatsApp, calls, and emails, ensuring a high level of customer satisfaction. A minimum typing speed of 25 words per minute is mandatory for effective handling of chat support and CRM systems. Key Responsibilities: Respond promptly to customer inquiries via WhatsApp, phone calls, and emails. Handle complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution. Maintain accurate customer interaction records in internal systems. Guide customers regarding order placement, shipment status, returns, and product information. Coordinate with other departments such as logistics, sales, and marketing to resolve customer issues. Assist in documenting FAQs and standard responses to improve customer communication. Maintain professional communication and uphold the brand’s image in every interaction. Escalate complex issues to the Assistant Manager when necessary. Ensure adherence to quality and performance standards set by Daksha Group. Skills and Qualifications: Minimum typing speed of 25 words per minute (Typing test may be conducted). Excellent verbal and written communication skills in English and regional languages (Tamil, Malayalam preferred) . Basic computer literacy and familiarity with CRM tools, WhatsApp Business, and Microsoft Excel. Patience, empathy, and strong problem-solving skills. Ability to multitask and manage time effectively. Prior experience in customer service or related field is an advantage. Benefits: Friendly and supportive work environment. Performance-based bonuses. Opportunities for internal career growth. Flexible, no-target work culture. Job Types: Full-time, Permanent Pay: ₹11,000.00 - ₹15,000.00 per month Schedule: Day shift Work Location: In person