CUSTOMER SUPPORT EXECUTIVE

As a Customer Support Executive, your role involves handling customer queries, resolving issues efficiently, and ensuring excellent customer experience across various communication channels such as phone, email, and chat. Your key responsibilities include: - Responding promptly to customer inquiries and providing accurate information. - Resolving product or service issues by clarifying complaints and determining solutions. - Maintaining a high level of professionalism and empathy while interacting with customers. - Keeping records of customer interactions, transactions, feedback, and actions taken. - Coordinating with internal teams to resolve customer concerns efficiently. - Following up to ensure customer satisfaction and proper resolution. - Meeting performance metrics such as response time, customer satisfaction, and issue resolution. To qualify for this role, you need to have: - A Bachelor's degree in any field. - 03 years of experience in a customer support or service role (freshers are welcome). - Excellent communication and interpersonal skills. - A problem-solving mindset and attention to detail. - Proficiency in MS Office and CRM tools. - The ability to work in a fast-paced and team-oriented environment.,