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Rathinam International Public School
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CUSTOMER SUPPORT EXECUTIVE

CUSTOMER SUPPORT EXECUTIVE

Rathinam International Public School

0 - 3 years

0 Lacs

coimbatore tamil nadu

Posted:3 weeks ago| Platform: Shine logo

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Skills Required

interpersonal skills ms office excellent communication problemsolving crm tools

Work Mode

On-site

Job Type

Full Time

Job Description

As a Customer Support Executive at our company, your role will involve handling customer queries, resolving issues efficiently, and ensuring an excellent customer experience across various communication channels such as phone, email, and chat. Key Responsibilities: - Respond promptly to customer inquiries and provide accurate information. - Resolve product or service issues by clarifying complaints and determining solutions. - Maintain a high level of professionalism and empathy during customer interactions. - Keep records of customer interactions, transactions, feedback, and actions taken. - Coordinate with internal teams to resolve customer concerns effectively. - Follow up to ensure customer satisfaction and proper resolution. - Meet performance metrics including response time, customer satisfaction, and issue resolution. Qualifications & Skills: - Bachelors degree in any field. - 03 years of experience in a customer support or service role (freshers welcome). - Excellent communication and interpersonal skills. - Problem-solving mindset and attention to detail. - Proficient in MS Office and CRM tools. - Ability to work in a fast-paced and team-oriented environment.,

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CUSTOMER SUPPORT EXECUTIVE