Posted:22 hours ago|
Platform:
On-site
Full Time
Job Post : Customer Support Executive
Job Description :
Document cases, recommendations, and resolutions clearly in the CRM system and take ownership of cases escalated from less senior engineers.
* Resolve customer complaints in a timely and professional manner
* Monitor customer feedback and provide recommendations for improvement
* Follow Quality Assurance & compliance guidelines.
* Location:Sitapura/Mansarovar
* Shift timings: Rotational Shifts
* Working Days: 05 Days (Rotational)
* Weekly Offs: 02 Days (Rotational)
PERKS & BENEFITS
* Incentives: Performance Based
* PF & Medical Benefits
ELIGIBILITY CRITERIA
* Bachelor’s degree in any field
* Excellent written and verbal communication skills
* Applicant should be comfortable with night shifts and WFO
REQUIRED SKILLS
* Excellent communication skills (verbal & written)
* Knowledge of basic computer applications and programs
* Knowledge of customer service principles and practices
* Excellent customer service skills
* Ability to multitask and prioritize tasks
* Ability to work independently and as part of a team
Job Types: Full-time, Permanent, Fresher
Pay: ₹25,000.00 - ₹32,000.00 per month
Benefits:
Ability to commute/relocate:
Education:
Language:
Work Location: In person
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