Customer Support Executive (CSE)

You will be the Customer Support Executive for our real estate team, responsible for managing customer queries, handling escalations, and ensuring a positive customer experience. Your role will involve responding to inquiries via various channels, addressing escalated issues with tact, and maintaining detailed records of interactions in the CRM system. It is crucial to have strong communication skills, a calm demeanor under pressure, and the ability to provide effective solutions promptly. Your key responsibilities will include promptly responding to customer inquiries, addressing escalated issues or complaints with professionalism, maintaining detailed records in the CRM system, ensuring timely resolution of queries, and staying updated on company projects to assist customers effectively. Your appearance and presentation are also important as you will represent the company in interactions with clients and stakeholders. The ideal candidate should have a minimum of 2 years of customer service experience, preferably in the real estate sector, and possess excellent verbal and written communication skills in the required languages. Conflict resolution skills, presentability, and proficiency in CRM tools and basic computer skills are essential for this role. While a bachelor's degree is preferred, it is not mandatory for this position. You will work full-time in an in-person setting, handling customer interactions, managing escalations, and providing regular updates to the Customer Support Manager. Your ability to balance customer satisfaction with company policies, mediate conflicts, and maintain professionalism will be key to your success in this role.,