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Customer Support Executive (CSE)

0 years

1 Lacs

Posted:23 hours ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Client Relationship Management:

  • Build and maintain strong, long-term relationships with B2B clients.
  • Act as the primary contact for clients, ensuring satisfaction and repeat business.
  • Conduct follow-ups post-sale to ensure proper implementation and client success.

Product and School ERP Knowledge Sharing:

  • Develop an in-depth understanding of our product range and School ERP software.
  • Guide clients on School ERP tools and how these can enhance their operational efficiency.
  • Conduct demo sessions and onboarding for School ERP modules tailored to client needs.

Other Requirements:

  • Handle customer queries through phone, email, chat, or support tickets across multiple channels.
  • Troubleshoot product or service issues and escalate to the appropriate department when necessary.
  • Maintain CRM records and ensure ticket updates, resolutions, and feedback are logged accurately.
  • Deliver timely resolutions that align with your company’s service-level agreements (SLAs).
  • Represent the brand tone and values in every interaction to build trust and retention.
  • Capture customer feedback and pass on insights to product, sales, or tech teams for continuous improvement.
  • Contribute to team quality goals by meeting first-response targets.

Job Type: Full-time

Pay: From ₹12,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Commuter assistance
  • Internet reimbursement

Schedule:

  • Day shift

Work Location: In person

Speak with the employer
+91 9899176775

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