Customer Support Executive (CSE)

As a Customer Support Executive, you will be the voice of FirstTrek. You will handle customer inquiries, guide them through trek and trip options, assist in bookings, and ensure they feel confident and excited about their upcoming adventures.
Key Responsibilities

• Handle incoming calls, WhatsApp, and emails from customers regarding treks and bookings
• Explain trek packages, itineraries, and inclusions clearly
• Assist customers in booking treks and resolving queries related to payments, transport, or equipment
• Follow up with interested leads and ensure conversion to bookings
• Maintain a log of customer interactions and bookings using CRM or Excel
• Coordinate with the operations team for updated availability and trek details
• Handle feedback and post-trip follow-ups professionally
• Promote new or upcoming treks to previous or potential customers

Required Skills

• Strong communication skills in Hindi and English (spoken and written)
• Polite, energetic, and customer-friendly attitude
• Basic computer and mobile application skills (WhatsApp, Google Sheets, Email)
• Ability to explain trek details confidently and answer questions calmly
• Quick learner with a passion for travel, adventure, and helping others
• Ability to work in a fast-paced and dynamic team environment

Preferred Qualifications

• Any graduate (Tourism, Hospitality, or Commerce background preferred)
• Experience in trekking, tourism, or customer support (added advantage)
• Familiarity with Uttarakhand and Himalayan treks (preferred)

Benefits

• Incentives on successful bookings
• Discounted or free treks for team members
• Career growth in tourism and adventure industry
• Fun and outdoor-friendly work culture
• Opportunity to work with a passionate team of nature lovers and explorers

Job Type: Full-time

Pay: ₹10,000.00 - ₹18,000.00 per month

Benefits:

• Cell phone reimbursement

Experience:

• Customer support: 2 years (Required)

Work Location: In person

Speak with the employer
+91 9058846467