Posted:5 hours ago|
Platform:
On-site
Full Time
Key Responsibilities :
Handle customer inquiries and complaints via phone , email and Live Chat related to shipment tracking, delivery issues, claims, etc
Provide clear, accurate, and timely resolutions to customer issues
Manage communication across different time zones and regions
Maintain detailed and organized records of customer interactions
Collaborate with other teams (e.g., Operations, Accounts, Sales, IT) to resolve complex issues
Use ticketing systems to track and resolve cases efficiently
Escalate unresolved or complex issues as needed
Handling and Managing the To-pay shipments - End to End
Required Skills and Qualifications :
Minimum 1 years of experience in international calling (voice and email)
Strong written communication skills, with the ability to craft clear, concise, and professional messages
Experience with customer service tools or CRM systems (e.g., Zendesk, Salesforce and Freshdesk)
Understanding of cultural differences in communication and customer service
Availability to work in varying shifts, based on business needs and international time zones
Candidate with Proficiency in Excel with knowledge of functions such as VLOOKUP , HLOOKUP, Pivot tables, and conditional formatting.
Job Type: Full-time
Pay: ₹10,000.00 - ₹18,000.00 per month
Work Location: In person
Heron Strategic Company
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