0 - 2 years
1 - 2 Lacs
Posted:7 hours ago|
Platform:
On-site
Full Time
Dear candidates we are hiring for Customer Support Executive
Qualification::Any Graduation
Experience:: 0-2 years
Location:: Hyderabad
Job Description:
We are looking for a Customer Support Executive to handle customer queries and provide timely solutions. The role involves answering calls, resolving shipment/delivery issues, updating customers on parcel status, and ensuring customer satisfaction.
Key Responsibilities:
Handle inbound & outbound calls, emails, and chats.
Assist customers with shipment booking, tracking, and delivery updates.
Resolve complaints and escalate issues when needed.
Maintain records of customer interactions.
Provide excellent service to enhance customer experience.
Skills Required:
Good communication skills (English, Hindi, Telugu preferred).
Problem-solving and customer handling skills.
Basic computer knowledge (MS Office, CRM tools).
Job Types: Full-time, Permanent
Pay: ₹15,000.00 - ₹20,000.00 per month
Work Location: In person
Heron strategic consulting
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