Customer Support Executive (CSE)

As a Customer Support Executive at Docterz Health-Tech Pvt. Ltd., located in Mumbai, you will be responsible for handling inbound and outbound calls with doctors and clinic staff. Your primary duties will include resolving queries related to the OPD software and services provided by the company, offering onboarding support and training to new doctor clients, as well as documenting and escalating technical issues to the relevant teams. Additionally, you will be expected to follow up on pending queries to ensure timely resolution, maintain high customer satisfaction levels, and build strong relationships with doctors. To excel in this role, you must possess strong verbal and written communication skills, be tech-savvy with the ability to understand and explain software features, and have prior experience in healthcare or health-tech support. Furthermore, you should demonstrate patience, empathy, and the ability to effectively engage with busy medical professionals. Proficiency in MS Office and CRM tools is essential for success in this position. This is a full-time, permanent role suitable for individuals with a minimum of 1 year of experience in customer support and a graduate degree. The company offers paid sick time, paid time off, and the opportunity to work in person at the designated work location. Join our fast-growing health-tech startup and be a part of a dynamic team of doctors, engineers, and data scientists dedicated to developing cutting-edge solutions for medical professionals.,