Customer Support Executive (CSE)

1 years

3 - 4 Lacs

Posted:10 hours ago| Platform: SimplyHired logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Position: Customer Support Executive
Company: Docterz Health-Tech Pvt. Ltd.
Location: Mumbai
Experience: Minimum 1 year in customer support
Qualification: Graduate

About Us:
Docterz Health Tech is a fast-growing health-tech startup led by doctors, engineers, and data scientists, focused on building cutting-edge OPD software and digital solutions for medical professionals.

Key Responsibilities:

  • Handle inbound and outbound calls with doctors and clinic staff
  • Resolve queries related to our OPD software and services
  • Provide onboarding support and training to new doctor clients
  • Document and escalate technical issues to the relevant teams
  • Follow up on pending queries and ensure timely resolution
  • Maintain high customer satisfaction and build strong relationships with doctors

Skills Required:

  • Strong verbal and written communication skills
  • Tech-savvy with the ability to understand and explain software features
  • Prior experience in healthcare/health-tech support preferred
  • Patience, empathy, and ability to deal with busy medical professionals
  • Proficiency in MS Office and CRM tools

Job Types: Full-time, Permanent, Fresher

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

  • Paid sick time
  • Paid time off

Work Location: In person

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