Customer Support Executive (CSE)

Job Summary:

We are looking for a dynamic and detail-oriented Customer Support Executive to join our team. The ideal candidate will be responsible for handling customer inquiries, updating lead data into the CRM system, assigning leads to the sales team, following up on customer queries, and maintaining accurate databases. You will report directly to the Customer Support Manager and support the smooth flow of customer service and sales coordination.

Key Responsibilities:

Handle incoming calls, WhatsApp, emails, and inquiries from customers politely and professionally.

Fetch lead data from various platforms (calls, WhatsApp, websites, references).

Upload and update leads into the CRM accurately and on time.

Assign leads to sales team members based on criteria provided by the manager.

Ensure timely follow-up of customer queries and coordinate with sales for status updates.

Maintain a clean, organized database of leads, follow-ups, and customer history.

Submit weekly status reports to the Manager regarding customer interactions and lead progress.

Support the team during client visits, documentation, and after-sales coordination.

Requirements:

Minimum 1–2 years of experience in a customer support or back-end support role (preferably in tours & travel industry).

Good communication skills in English and Tamil (Hindi is a plus).

Knowledge of MS Excel, Google Sheets, and CRM software.

Friendly, patient, and customer-focused attitude.

Ability to work independently and as part of a team.

Willingness to work from our Vadapalani office.

Job Type: Full-time

Pay: ₹12,000.00 - ₹15,000.00 per month

Schedule:

• Day shift

Work Location: In person

Speak with the employer
+91 9677027142Expected Start Date: 25/07/2025