Customer Support Executive (CSE)

About the Role:

ByteReboot Private Limited is looking for enthusiastic, customer-oriented professionals to join our expanding support team as Customer Support Executives. This role is particularly well-suited for freshers or candidates with up to 1 year of experience who demonstrate strong communication skills, enjoy interacting with customers, and have an interest in technical support or technical sales.

As a Customer Support Executive, you will play a key role in assisting international clients, resolving their technical queries, and ensuring a smooth and professional support experience.

Key Responsibilities:

• Handle and resolve inbound customer inquiries from US/Canada clients related to computers, printers, networks, and other associated devices.
• Deliver exceptional customer service through voice support and remote assistance tools.
• Accurately document, track, and follow up on customer issues using CRM platforms.
• Perform basic technical troubleshooting and provide suitable resolutions, including recommending relevant services or products when appropriate.
• Build and maintain positive customer relationships, ensuring consistent satisfaction throughout each interaction.
• Participate actively in team discussions, knowledge-sharing sessions, and ongoing training and development programs.
• Ensure strict compliance with company processes, policies, and quality standards during every customer interaction.
• Achieve performance metrics such as resolution rate, customer satisfaction (CSAT), productivity expectations, and call quality benchmarks.
• Collaborate effectively with team members and supervisors to continually improve service delivery and enhance the overall customer experience.
• Stay updated with new tools, product knowledge, and best practices to strengthen your technical and customer service capabilities.

Who Can Apply:

• Experience Level: 0–1 year (Freshers are highly encouraged to apply)
• Education: Bachelor’s degree preferred, though not mandatory
• Language: Strong fluency in spoken English is essential
• Technical Skills: Basic computer knowledge

Requirements:

• Strong verbal communication skills and the ability to interact confidently with customers.
• Fundamental understanding of computers, peripherals
• Willingness to work in a fixed night shift aligned with US/Canada time zones.
• Mandatory work-from-office requirement at our Mohali location.
• Ability to learn quickly, adapt to dynamic support environments, and handle customer queries with professionalism.

Benefits (Polished & Enhanced)

• Complimentary 1 meal provided during the shift
• Paid time off (PTO) to support work–life balance
• Leave encashment facility as per company policy
• Strong career advancement opportunities supported by performance-based incentives
• One-week comprehensive training program to equip you with essential product and process knowledge

Schedule:

• Fixed Night Shift (09:00 PM – 06:00 AM IST)
• Monday to Friday (alternative saturdays)
• In-office role only (Face-to-face interview mandatory)

Work Location: Tecfin Towers, Phase-8B, Mohali, Punjab
APPLY NOW : hr@bytereboot.com or 6284605835
Join ByteReboot and deliver world-class customer care with a tech edge!

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Food provided
• Leave encashment
• Paid time off

Language:

• English (Required)

Location:

• Mohali, Punjab (Preferred)

Shift availability:

• Night Shift (Required)

Work Location: In person